Services
PANTHEON ERP support
For a PANTHEON user the most important thing is to know whom to turn to when they cannot solve a problem alone. Our team helps by e-mail, phone and remotely, and support can also be agreed outside working hours. You can know the support cost in advance: we offer hour packages and flat-rate support.
A reply and a solution are not the same
The time to reply to a request and the time to resolve it are two different things. We reply to a request quickly. How long the resolution takes depends on the type of request and its urgency: a question about a setting takes less than an error in a customised process.
Support that knows your system
Support is provided by the same team that implements PANTHEON and builds integrations, so you do not have to explain again how your system is set up.
How support is charged
The goal is for the user to know the support cost in advance. That is why we offer:
- hour packages, at a price lower than the regular hourly rate,
- flat-rate support, whose price is set from the implemented solutions and the number of users.
For each company we agree the model that suits it best.
For quick help and to download AnyDesk, open the Support page.
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Frequently asked questions
How quickly do you respond?
We reply to a request very quickly. The speed of resolution depends on the type of request and its urgency, because that is something different from the time to reply.
How is support charged?
We offer two models. Hour packages have a lower price than the regular hourly rate. With flat-rate support the price is set from the implemented solutions and the number of users, so you know the support cost in advance.
Which is better, hour packages or flat rate?
Hour packages suit occasional support. A flat rate suits daily use of PANTHEON and a predictable monthly cost. We help you choose.
Let’s talk about your system
Tell us what you need to connect or automate. A short call is enough to estimate the solution and cost.
