For existing customers
PANTHEON support
Existing PANTHEON users can get help by email at help@ars-pantheon.hr, by phone at +385 1 3141 590, or remotely via AnyDesk. We work weekdays from 8 am to 4 pm, and support outside business hours can be arranged.
SOS
Remote help (AnyDesk)
Download the program, run it and tell us the number shown on screen. We connect only after you approve it.
Download AnyDesk (Windows)Report a problem
Pick the problem area and describe it. Your message goes straight to our support team.
How to report a problem
- Send an email to help@ars-pantheon.hr with a description of the problem and a screenshot.
- For urgent cases, call +385 1 3141 590.
- If you need remote help, download AnyDesk from this page and tell us the number shown on your screen.
Frequently asked questions
Is remote access secure?
We connect only when you send us your AnyDesk number and approve access on your computer. You can end the session at any time.
What should I send when reporting a problem?
Your company name, a description of the problem, the steps that led to it, and a screenshot of the error message. This helps us solve the problem faster.
Do you offer support outside business hours?
Yes, support outside business hours can be arranged.
