# PANTHEON support

> Existing PANTHEON users can get help by email at help@ars-pantheon.hr, by phone at +385 1 3141 590, or remotely via AnyDesk. We work weekdays from 8 am to 4 pm, and support outside business hours can be arranged.

## How to report a problem

1. Send an email to help@ars-pantheon.hr with a description of the problem and a screenshot.
2. For urgent cases, call +385 1 3141 590.
3. If you need remote help, download AnyDesk from this page and tell us the number shown on your screen.

## FAQ

### Is remote access secure?

We connect only when you send us your AnyDesk number and approve access on your computer. You can end the session at any time.

### What should I send when reporting a problem?

Your company name, a description of the problem, the steps that led to it, and a screenshot of the error message. This helps us solve the problem faster.

### Do you offer support outside business hours?

Yes, support outside business hours can be arranged.

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Source: https://www.pantheon.hr/en/support/
Ars Pantheon — Datalab Premium Partner for PANTHEON ERP in Croatia