# PANTHEON ERP support

> For a PANTHEON user the most important thing is to know whom to turn to when they cannot solve a problem alone. Our team helps by e-mail, phone and remotely, and support can also be agreed outside working hours. You can know the support cost in advance: we offer hour packages and flat-rate support.

## A reply and a solution are not the same

The time to **reply** to a request and the time to **resolve** it are two different things. We reply to a request quickly. How long the resolution takes depends on the type of request and its urgency: a question about a setting takes less than an error in a customised process.

## Support that knows your system

Support is provided by the same team that implements PANTHEON and builds integrations, so you do not have to explain again how your system is set up.

## How support is charged

The goal is for the user to know the support cost in advance. That is why we offer:

- **hour packages**, at a price lower than the regular hourly rate,
- **flat-rate support**, whose price is set from the implemented solutions and the number of users.

For each company we agree the model that suits it best.

For quick help and to download AnyDesk, open the [Support](https://www.pantheon.hr/en/support/) page.

## Key points

- A fast reply to every request
- Hour packages at a lower price than the regular rate
- Flat-rate support, a known cost
- E-mail help@ars-pantheon.hr, phone 01 3141 590
- Remote help through AnyDesk, also outside working hours by agreement

## FAQ

### How quickly do you respond?

We reply to a request very quickly. The speed of resolution depends on the type of request and its urgency, because that is something different from the time to reply.

### How is support charged?

We offer two models. Hour packages have a lower price than the regular hourly rate. With flat-rate support the price is set from the implemented solutions and the number of users, so you know the support cost in advance.

### Which is better, hour packages or flat rate?

Hour packages suit occasional support. A flat rate suits daily use of PANTHEON and a predictable monthly cost. We help you choose.

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Source: https://www.pantheon.hr/en/services/support/
Ars Pantheon — Datalab Premium Partner for PANTHEON ERP in Croatia