# Cash on delivery and courier notes for GLS and DPD in PANTHEON

> How to enter cash on delivery and a note for the courier on a GLS or DPD shipment in PANTHEON, and print the PDF label without a courier portal login.

With the GLS and DPD integrations you enter cash on delivery and a note for the courier directly on the document in PANTHEON, when you register the shipment. You print the label for GLS and DPD as a PDF from PANTHEON, without logging in to the courier portal.

This text does not repeat the whole shipment flow, which we described in [GLS and DPD from PANTHEON](https://www.pantheon.hr/en/news/courier-services-and-pantheon/). Here we focus on what matters to warehouse and dispatch in daily work: cash on delivery, notes and labels.

## How to enter cash on delivery when registering a shipment

If the customer pays on delivery, you enter the amount to collect on the document in PANTHEON when the shipment is registered. PANTHEON passes the amount to GLS or DPD together with the other shipment data, so there is no need to enter it again in the courier portal. Cash on delivery and its terms are part of your contract with the courier, so check them directly with GLS or DPD before the first shipment.

## How to leave a note for the courier

For shipments that need an extra instruction, such as a phone call before arrival or delivery to a specific entrance, you enter the note with the shipment in PANTHEON, in the same step in which the shipment is registered. The note travels with the shipment to the courier, so the warehouse operator does not have to do anything extra in the GLS or DPD portal.

## Printing the PDF label for GLS and DPD

The label for GLS and DPD is printed as a PDF straight from PANTHEON, without logging in to the courier portal. We described this for DPD in our previous article, and the same applies to GLS. The warehouse operator therefore works in one place whichever courier is chosen.

## What about an SMS notification to the customer

After the label is prepared, the customer can also be notified by SMS, depending on the agreement. This is a solution arranged separately for each case, not a standard feature of the integration. If you need it, tell us and we will check what is feasible for your system.

## Who this is especially useful for

Mainly teams that prepare a large number of shipments every day: webshops where cash on delivery is a common payment method, wholesalers who deliver with special instructions (recipient's working hours, advance notice), and anyone who wants to avoid entering the same data twice, once in PANTHEON and again in the courier portal.

## Before you start

The prerequisites for the GLS and DPD integrations (a contract with the courier, PANTHEON and the Datalab Connector license) are described in [GLS and DPD from PANTHEON: shipment, label and status without a portal](https://www.pantheon.hr/en/news/courier-services-and-pantheon/). Details of the integrations are on the [GLS integration](https://www.pantheon.hr/en/integrations/gls/) and [DPD integration](https://www.pantheon.hr/en/integrations/dpd/) pages.

If you already have the integration and need additional setup for cash on delivery or notes, or you are only introducing it, get in touch through the [contact page](https://www.pantheon.hr/en/contact/).

## Frequently asked questions

### Can I use both GLS and DPD in PANTHEON for the same company?
Yes, both couriers can work in parallel. The courier is chosen on the document or automatically by the rules you set, for example by the shipment destination.

### Do I need a separate agreement with the courier for cash on delivery?
Yes. Cash on delivery is part of your contract with GLS or DPD. PANTHEON only passes the amount to collect when the shipment is registered, so the terms and availability of the service must be checked directly with the courier.

### Can I print the label without logging in to the GLS or DPD portal?
Yes, the label for a GLS or DPD shipment is printed as a PDF straight from the document in PANTHEON.

### Does PANTHEON automatically send the customer an SMS when the shipment is ready for delivery?
Not as a standard, pre-enabled feature. An SMS notification to the customer is currently arranged separately for each case, depending on your system and needs.

### Where can I see the whole shipment flow for GLS and DPD, step by step?
The whole process, from the document in PANTHEON to the delivery status, is described in [GLS and DPD from PANTHEON: shipment, label and status without a portal](https://www.pantheon.hr/en/news/courier-services-and-pantheon/).

Published: 2026-10-15

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Source: https://www.pantheon.hr/en/news/cash-on-delivery-and-courier-notes-gls-dpd/
Ars Pantheon — Datalab Premium Partner for PANTHEON ERP in Croatia