# Automatic payment reminders and payment notices from PANTHEON

> Automatic payment reminders send customers notices from PANTHEON about unpaid, overdue invoices and about posted payments, with a list of invoices that are still open. Messages go only to active contacts you have allowed, and a responsible person at your company also gets a notice about customers with no e-mail address.

## What is sent

The Notices of unpaid invoices solution contains four basic messages.

1. **A message to a customer with open invoices**, with instructions on whom to contact. Sent at most once a week or less often.
2. **A notice of a received payment** when the customer has no open invoices. Sent every day after the bank statement is posted.
3. **A notice of a received payment with a specification of invoices that are still open**, depending on whether any invoices are still overdue. Sent every day after the bank statement is posted.
4. **A message to the administrator** about customers' missing e-mail addresses.

### Example messages

A message to a customer with overdue invoices:

![Example of a message to a customer listing unpaid, overdue invoices](../../../assets/solutions/opomene-neplaceni.png)

A notice of a posted payment, when no invoices are open:

![Example of a posted payment notice](../../../assets/solutions/opomene-uplata.png)

A payment notice with a list of invoices that are still open:

![Example of a payment notice with a list of still-open invoices](../../../assets/solutions/opomene-uplata-otvoreno.png)

A message to the administrator about customers with no e-mail address:

![Example of a message to the administrator listing customers with a missing e-mail address](../../../assets/solutions/opomene-admin.png)

The examples are illustrative: names, amounts and document numbers are made up. The messages are in Croatian, the language they are sent in.

## Sending safety

For a message to be sent, **all three conditions must be met at the same time**:

- the contact person is **active**,
- the **"Do not send reminders"** field is **not ticked** for the customer,
- the address is marked as type **"E-mail address for sending reminders"**.

That makes it hard to send a message by accident, and it is easy to exclude a single customer or just one person from the notices.

## Additional reports

Along with the messages you can also receive:

- a **debt recap**, at most once a week,
- an **invoice ageing recap**, at most once a week,
- a **report of your choice**, straight from the database, with no extra programming, at most once a week.

## Pricing

All amounts exclude VAT.

| Item | Price |
|---|---|
| Set-up of the basic procedure (one-off) | EUR 350.00 |
| Set-up of an additional report (per report) | EUR 100.00 |
| Basic messages (monthly): one internal admin address and one responsible person per customer | EUR 53.09 |
| Additional reports (monthly): one internal address | EUR 30.00 |
| Each additional address (monthly) | EUR 2.00 |
| Each e-mail above the included 2,000 a month | EUR 0.03 |

A report of your choice is priced by its type and complexity. The monthly price includes 2,000 sent e-mails to the specified addresses, which in our experience is mostly enough. **For the first three months a flat rate applies to e-mails**, so the real number of messages can be checked in practice.

Besides reminders, sales see the customer's status straight on the document with [ArsFinInfo](https://www.pantheon.hr/en/custom-development-and-solutions/arsfininfo/).

## Key points

- Reminders to customers with open invoices, at most once a week
- Payment notice every day after the bank statement is posted
- Payment with a specification of invoices that are still open
- Message to the administrator about missing e-mail addresses
- Set-up EUR 350.00, messages from EUR 53.09 a month (excl. VAT)

## FAQ

### Can a reminder be sent to the wrong person by accident?

Hardly. A message is sent only if all three conditions are met: the contact person is active, the "Do not send reminders" field is not ticked for the customer, and the address is marked in PANTHEON as type "E-mail address for sending reminders". A single customer or person is easy to exclude.

### How often are messages sent?

Reminders to customers with open invoices are sent at most once a week or less often. Notices about a received payment are sent every day after the bank statement is posted.

### How many messages are included in the price?

2,000 e-mails a month to the specified addresses. Each additional e-mail is EUR 0.03. For the first 3 months a flat rate applies to e-mails, so the real number of messages can be checked.

### Can we also get reports?

Yes. A debt recap, an invoice ageing recap and a report of your choice are available, straight from the database, at most once a week.

---
Source: https://www.pantheon.hr/en/custom-development-and-solutions/automatske-opomene/
Ars Pantheon — Datalab Premium Partner for PANTHEON ERP in Croatia